Verizon FIOS sells out to Frontier, Raise your hand if you’ve had serious technological issues with the Verizon Fios to Frontier transition during the past Three weeks. Take it from me, the companies should never have done the conversion on April 1. Not only did they set themselves up to be the butt of “April Fools” jokes, they seemed utterly unprepared. My experience is that there was no strategy, no redundancy planning, and no expert guidance to aid the customer service staff to help their customers. After countless phone calls, demanding that my issues be elevated to supervisors, and countless frustration, I’m happy to say our video services are now back up and running – but it took us a week back-and-forth with Frontier to make that happen, and no small thanks to my own troubleshooting.
Here are some simple steps you can take to remedy the potential problems you may be experiencing at home yourself:
First off, let’s take a walk outside your house to the location where the Internet comes into your home. Look at the Verizon/Frontier box. Is it damaged? Does everything look like it’s connected? Once you’ve determined that, take a flat head screwdriver and open the box. You’ll should see a bunch of flashing lights with a legend next to them explaining which lights are responsible for what action. Make sure you have no orange or amber or red lights flashing. Take note and then close the box.